Privacy Policy Dewi88 — Malaysia Member Data Protection

Dewi88 collects your personal information through several means when you register and use our platform. We only collect information that is strictly necessary to deliver quality, secure services that comply with applicable laws in Malaysia.

Information you provide directly:

• Full name as it appears on official identification documents.
• National identity card number (MyKad) or passport for the KYC process.
• An active email address for account communications.
• Mobile phone number for two-factor authentication and transaction notifications.
• Bank account details for processing deposits and withdrawals.
• Account passwords stored in encrypted form using a one-way hashing algorithm.

Information collected automatically:

• The IP address of your device when accessing the platform.
• Browser type and operating system in use.
• Session data includes pages visited, session duration, and gaming activity.
• Location information derived from IP address for geographical verification purposes.
• Cookie data and device identifiers to enhance the user experience.

Dewi88 uses the information collected solely for legitimate, predefined purposes. We do not use your data for any purpose outside the scope stated below without first obtaining your consent.

Dewi88 will not use your information to make automated decisions that significantly affect your rights and interests without human intervention, except where required by law.

Dewi88 does not sell or transfer your personal data to third parties for commercial gain. However, in certain situations, we may need to share your information with the following parties to enable us to deliver complete services:

• Payment Service Providers: Payment gateways used to process deposits and withdrawals. They only receive the minimum information required to complete each transaction.
• Game Providers: Game provider companies partnered with dewi88 may receive session data required to operate games fairly and securely.
• Relevant Authorities: In cases required by Malaysian law, including directives from legitimate law enforcement agencies or courts.
• Cloud Services & Infrastructure: Technical infrastructure providers that manage our servers and systems, subject to strict confidentiality agreements.

Dewi88 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure. The measures we take include:

• Data encryption at rest: All stored data is encrypted using AES-256, an internationally recognised encryption standard.
• Data encryption in transit: All communications between your browser and our servers are secured with TLS 1.3 protocol.
• Two-Factor Authentication (2FA): Supported for all member accounts to reduce the risk of unauthorised access.
• Role-based access control: dewi88 staff only have access to the data required for their specific roles.
• Regular security audits: Our systems undergo regular penetration testing and independent security audits.
• Incident response plan: We have established procedures in place to handle any security breach quickly and effectively.

Dewi88 uses cookies and similar tracking technologies to enhance the user experience, understand how our platform is used, and deliver more relevant content to you. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management. These cookies cannot be disabled as the platform will not function without them.
• Performance Cookies: Collects information about how you use the platform — most frequently visited pages, error messages encountered, and so on — to help us improve our service.
• Functional Cookies: Allows the platform to remember your preferences such as language, display layout, and account settings.
• Analytics Cookies: Helps us understand overall usage patterns through aggregated data that cannot be used to identify individuals personally.

You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality of some parts of the Dewi88 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several rights regarding your personal data held by Dewi88. We fully respect and facilitate the exercise of these rights.

Dewi88 retains your personal data only for as long as necessary for the purposes stated in this policy or as required by Malaysian law. The following are our data retention guidelines:

• Active account data: Retained for the duration your account is active plus 5 years after account closure, in line with financial audit requirements.
• Financial transaction records: Retained for 7 years in line with Malaysian accounting and tax legal requirements.
• KYC Documents: Retained for 5 years after the business relationship ends, in accordance with the Anti-Money Laundering Act requirements.
• Support communication logs: Retained for 2 years for reference and service improvement purposes.
• Cookie and session data: Session data expires automatically; persistent cookies are deleted according to preset settings.

Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered or linked back to your identity.

The dewi88 platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we discover that personal data from a child has been collected without our knowledge, we will take immediate steps to delete the information and close the associated account. Parents or guardians who find that their child has registered on dewi88 are urged to contact our support team immediately.

The dewi88 platform may contain information about third-party services such as game providers and payment gateways. This privacy policy applies solely to the dewi88 platform and does not cover the privacy practices of any third parties.

We encourage you to read the privacy policy of every service you use, especially when sharing personal information. dewi88 is not responsible for the privacy practices or content of third-party platforms.

Dewi88 reserves the right to update or amend this privacy policy from time to time to reflect changes in law, technology, or our business practices. Any amendments made will take effect immediately upon being published on this page.

For significant amendments that affect your rights, we will notify you via your registered email or an in-platform notification at least 14 days before the changes take effect. The "Updated" date at the top of this page will always reflect the latest version of this policy.

Your continued use of the dewi88 platform after any amendments take effect constitutes your acceptance of the revised terms. If you do not agree with any changes, you have the right to close your account and discontinue use of the platform.

If you have any questions, concerns, or complaints regarding this privacy policy or how we handle your personal data, please contact our team through the following channels:

We are committed to responding to every privacy-related enquiry within 3 working days. For more complex issues requiring thorough investigation, the response time is up to 14 working days.